Emily Heldridge

Senior Manager, Global Exceptions Operations at PayPal

Emily Heldridge has extensive experience in the financial industry, particularly in operations management, payment and tax operations, dispute resolutions, and customer solutions analysis. Emily has held various leadership roles in PayPal, overseeing teams, developing policies and procedures, and collaborating with different departments for process improvement. Emily also has experience in training and has a Bachelor of Science degree from Creighton University.

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Org chart

Timeline

  • Senior Manager, Global Exceptions Operations

    February, 2023 - present

  • Lead Process Manager, Global Exceptions Operations

    March, 2022

  • Process Manager, Global Exceptions Operations

    March, 2020

  • Sr. Team Leader Payment And Tax Operations

    January, 2017

  • Customer Solutions Analyst Debit Card

    November, 2014

  • Sr. Team Leader - Dispute Resolutions

    July, 2011

  • Lead Supervisor - Chargeback Department

    May, 2000

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