EXCLUSIVE: Zendesk’s Chief Customer Officer Leaves as Part of Larger Reorganization
Zendesk, a leader in customer service and sales CRM software, confirmed that Elisabeth Zornes, the company’s first-ever Chief Customer Officer, has left the company.
Zornes initially joined Zendesk in February 2019 after working as the general manager of global support for Microsoft’s Office products. At Zendesk, Zornes shaped customer experience (CX) strategy and led the company’s teams that are responsible for onboarding and assisting its over 160,000 paid customer accounts.
In a statement to The Org, the company said it has made a number of organizational changes to its CX teams to more deeply ingrain the customer perspective across the entire organization. Zendesk stated “This new structure is in line with the operational structures of other industry leaders, and will also help our teams flex and stay agile in this evolving market. Most importantly, it puts being customer-focused at the heart of everything we do.”
In regards to Zornes’s exit, Zendesk stated, “As a result of these changes, our Chief Customer Officer Elisabeth Zornes has left Zendesk. We thank her for her leadership and passion for CX, and wish her all the best in the future.”
In April 2020, Zendesk, which largely sells to small- and medium-sized businesses, withdrew its annual sales forecast and predicted a slowdown in revenue growth over the second quarter due to the coronavirus.
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