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Online lodging rental marketplace Airbnb has hired Tara Bunch as its Global Head of Operations. Bunch will officially start on May 29 and work from the company’s San Francisco campus.
In her role as Global Head of Operations, Bunch will oversee Airbnb’s Customer Service, Trust and Safety, and Payments teams, which support hosts and guests in over 220 countries and regions as well as payments in 63 currencies. Bunch will report directly to Airbnb Co-Founder and CEO Brian Chesky.
Bunch joins Airbnb after spending 8 years as the VP of AppleCare, Apple’s customer service and repair division. She also held multiple leadership roles at Hewlett Packard over 15 years, including serving as the company’s SVP in charge of Global Customer Service and Support Operations.
In a press release, Bunch said, “I’m thrilled to be joining Airbnb and look forward to building on its extraordinary history of creating unique memories for travelers the world over. Especially now, I believe the company’s purpose of creating economic opportunity and driving human connections is more important than ever before.”
Cheskey said he initially approached Bunch about joining Airbnb in January and stated, “Tara is a world class operator and her expertise leading global teams will help us serve our community of hosts and guests when the world begins traveling again.”
Bunch will face a myriad of challenges at Airbnb, as the company has been hit hard by the coronavirus pandemic, which has inhibited consumers’ travel plans and subsequent demand for lodging. Last month, Airbnb was forced to lay off 1,900 employees, approximately 25% of its workforce, due to the financial strain resulting from decreased bookings. To support itself during the pandemic, Airbnb has raised $1 billion in new funding and secured a $1 billion loan