Sandy Bickford

Sandy Bickford is a skilled Technical Content Manager at Abacus Technology Corporation since August 2016, with extensive experience in IT service management and knowledge management. Prior to this role, Sandy Bickford served as a Knowledge Management Administrator at CDM Smith from 2000 to 2015, where responsibilities included optimizing IT service desk processes and creating knowledge articles in ServiceNow to enhance self-service adoption. Additionally, Sandy Bickford held the position of IT Service Desk Manager, overseeing a team of five and ensuring that Operational Level Agreements were consistently met. Sandy Bickford holds a Bachelor of Science in Agronomy and Crop Science from the University of California, Davis.