Mohammed Shabaz Khan

Mohammed Shabaz Khan is a Process Excellence Specialist at Acko since July 2021, focusing on root cause analysis and process improvement. Responsibilities include conducting in-depth analyses of customer escalation cases and presenting data-driven insights to stakeholders, tracking performance trends through visual dashboards, and collaborating with departments to implement long-term enhancements. Previously, Mohammed managed high-stakes customer escalations in the Grievance Redressal Team, improving customer satisfaction through effective communication and resolution strategies. Earlier experience includes roles as a Customer Service Specialist at Innoviti Payment Solutions and a Senior Sales Executive at Grassroots, where skills in customer engagement and service excellence were further developed.