Zackery Taylor

Zackery Taylor has a diverse work experience spanning over 15 years. Zackery currently works as a Customer Support Analyst at Workday Adaptive Planning, starting in November 2021. Prior to that, Zackery worked as a Customer Care Analyst at Planview, Inc. from April 2017 to November 2021. In this role, they were responsible for intake cases, evaluating defects, and providing user support in a SaaS Project Management Software. Zackery also served as a Subject Matter Expert on SSO.

From November 2015 to February 2017, Zackery worked at Abila as a Customer Support Analyst, specializing in netFORUM Pro. In this role, they delivered exceptional customer support, resolving low complexity issues related to environment, database, and applications. Zackery actively contributed to knowledge content and collaborated with customers to identify suitable solutions for their business needs.

Prior to that, Zackery worked at AT&T as a Network Control Specialist. From July 2010 to November 2015, they served as the Technical Team Lead, overseeing and maintaining network infrastructure for Hilton Stay Connected equipped hotels. Zackery also configured and troubleshooted AT&T and Cisco equipment remotely.

Before joining AT&T, Zackery worked at Aqua Water Supply Corporation as a Manager of IT Systems & CAD/GIS from August 2006 to January 2010. In this role, they were responsible for overseeing the maintenance of IT systems, GIS functions, user systems, and phone systems. Zackery also managed accounts and contracts with IT and GIS vendors, conducted computer-related training for employees, and researched new technologies for the corporation's betterment.

Zackery began their career at Wayport, Inc as a Tier 1 Call Agent from November 2005 to August 2006. Zackery provided customer support for connecting to hotel WiFi and managed the maintenance of the knowledge base.

Prior to that, from May 2004 to November 2005, they worked as an Overnight Supervisor at Internet Technical Services (ITS). In this role, they handled customer issues regarding internet connectivity, performed website maintenance, and provided assistance to Tier 1 call agents.

Throughout their career, Zackery has consistently demonstrated expertise in customer support, troubleshooting, and technical knowledge.

Zackery Taylor attended Texas State University from 2001 to 2004, where they studied English. Zackery obtained a certification as a Microsoft Certified Technology Specialist from Microsoft in October 2008.