William England is currently the Analytics Manager for Customer Care at ADT, where they analyze trends and provide insights into customer experience data. With a robust background in workforce analytics, process improvement, and project management, they have previously held positions at organizations such as Crowley, Citi, and Voya Investment Management. William has demonstrated expertise in leveraging data and tools like Tableau and SQL to enhance operational efficiency. They hold a BBA in Transportation & Logistics from the University of North Florida and have pursued additional studies at the same institution.
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