Praveen Vadlamudi

Praveen Vadlamudi is a seasoned technology leader with extensive experience in IT customer experience engineering and contact center software development. Currently serving as Sr Global Manager at Afni since February 2013, Praveen oversees a global team of senior Cisco Engineers and developers, focusing on agile solutions for contact centers. Previously, Praveen held the position of Leader for Contact Center Software Development & Strategy at Blue Cross Blue Shield of Florida, where responsibilities included implementing enterprise-level call routing and self-service applications. Praveen's earlier roles included serving as Team Lead and Sr. IVR Consultant at Modis, where system consolidation led to significant budget reductions, and as a Technical Support Engineer/Developer at Nuance Communications, contributing to the development of speech-enabled IVR applications. Praveen holds an M.S. in Computer Science from The University of Kansas and a B.Tech in Electronics and Communication Engineering from Jawaharlal Nehru Technological University.