Ana Turchetti-Maia

Ana Turchetti-Maia, PhD, is a Customer Success Manager at AI21 Labs since March 2023, focusing on ensuring customer satisfaction and achieving business outcomes with large language models. Previously, Ana served as a Senior Customer Success Manager at Noogata, where support was provided to business analysts and marketers in data-driven decision-making for retail and CPG, managing Fortune 500 accounts. Ana began a career in customer success at BeyondMinds, developing a personalized CS playbook. Prior roles include Director of Business Development - Academia at FreeMind Group, Senior Research Scientist at Tel Aviv University, Research Analyst at Triple E Power, and Postdoctoral Fellow at The Hebrew University of Jerusalem, with a strong academic background that includes a PhD in Pharmacology and Physiology from Universidade Federal de Minas Gerais.