Operations Associate

Job description

Air is a Creative Ops System for Marketers. Our product automates the mindless tasks that marketers do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. We launched in March 2021 and have raised $28M+ from world-class venture capital groups including Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.

We are looking for a highly-motivated Operations Associate to help drive operational excellence at Air! You will be a core member of the Strategy & Operations team and will partner most closely with People, Finance and the leadership team. This is a growing team at Air, so the ideal candidate is a generalist who is eager and willing to roll up their sleeves to build at a start up in early stages. This is a fully-remote role (US or Canada).

The Role

  • Design and lead the end-to-end cycle of our employee experience, including pre-onboarding, on-boarding, and off-boarding experience
  • Manage our key HR information systems, employee spend management systems, and maintain the integrity of our employee database
  • Plan employee-engagement activities, such as virtual social events, All Hands meetings, and in-person team bonding events
  • Provide ongoing support to employees on all feedback and questions related to HR
  • Lead and manage our employee sentiment survey processes; analyze and present key insights and action plans to Leadership team
  • Manage and continuously improve our existing operational processes such as payroll, accounts payable, and employee expense reimbursement system
  • Liaise with Leadership to continuously build and support new operational initiatives to improve overall employee experience and operational efficiency at Air


  • Prior People, HR or Operational experience, preferably at an early stage / high growth start up
  • Experience with key HR systems (e.g. BambooHR, Rippling) is a bonus
  • Strong organizational skills and high attention to details
  • Self-starter with a "can-do" attitude and willingness to take initiatives
  • A desire for continuous process improvement and driving change within a fast-paced organization
  • Comfortable working independently and operating autonomously


Our company culture was built around a tireless pursuit to be the best at what we do. We're entrepreneurial and focused: tackling problems head-on without ego. We communicate with empathy. We speak directly, listen thoughtfully, and ask questions. We previously worked out of a cozy warehouse in Brooklyn, but are currently distributed around the globe. This is a remote role.

Air contributes 90% to medical, dental, and vision insurance and 75% to dependent coverage. Employees also have life insurance, disability insurance, and membership to One Medical. We offer a generous work from home stipend, professional development reimbursement, and unlimited vacation days. Although we are still early stage, we are always seeking ways to invest in the long-term health, wellness, and continued education of our employees.

At Air, we believe that it takes a diversity of thought, culture, race, sexual orientation, and outlook to build a world-class business. We value unique contributions and welcome people of all backgrounds, experiences, and perspectives to join us at Air.

Salary Range is $60,000 - 80,000, commensurate with experience