As the SVP of Professional Services, Manny is responsible for leading the Services organization to achieve the highest levels of client satisfaction, operational efficiency and cost effectiveness in the areas of client management, implementation, managed services and support. An experienced program leader, he also oversees Aktana’s Services and Customer Impact & Analytics Centers of Excellence.
Prior to joining Aktana, Manny spent five years as the COO of Theorem, where he led the Client Services, Delivery, IT, Marketing and HR teams while supporting Sales and setting the company’s strategic direction. Before Theorem, Manny spent 20 years at IMS health (now IQVIA), where held a number of leadership roles related to process and quality improvement, consulting delivery and client services—including VP of Quality Management and VP of Global Delivery and Customer Support.
Manny is based in New Jersey and holds a B.S. in industrial engineering and an MBA from Rutgers University. He has also attended numerous executive training programs associated with the University of Pennsylvania and holds a project management certificate from George Washington University
December 14, 2020 - present
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