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Product announcement

Alida Accelerates Customer Value with 100+ Integrations and Advanced Analytics in Summer 2021 Product Release

Alida Accelerates Customer Value with 100+ Integrations and Advanced Analytics in Summer 2021 Product Release, Alida

Alida (formerly Vision Critical), creator of the world’s first CXM & Insights Platform, today delivered its Summer 2021 product release, bringing to market new enhancements in customer experience (CX), employee experience (EX), product experience (PX) and brand experience (BX). Released today are advanced analytics capabilities, unparalleled flexibility to support over 100 third-party integrations, a new user interface (UI), a Retail Industry solution, and 21 new features to the Alida platform. In addition, Alida is bringing to market Diversity, Equity and Inclusion (DE&I) solutions to empower organizations to drive change.

“Today’s release further cements Alida’s position as a CX leader,” said Riaz Raihan, President of Products & Engineering at Alida. “We’re thrilled to give our customers products to capture and visualize experience data; and to understand and action customer and employee feedback in real time. With Alida’s flexibility and advanced platform capabilities, our clients can listen to their customers, understand their needs and take action to close the feedback loop seamlessly.”

The Summer 2021 product release enhancements that allow customers to:

Elevate employee and customer experiences by leveraging Alida’s 100+ integrations. Aggregate and act on experience data and operational data

  • Integrate with ERP systems, CRM systems and marketing automation systems to take targeted actions to close the feedback loop with customers
  • Integrate with employee data from HRIS systems to drive Voice of Employee (VoE) initiatives that maximize employee satisfaction
  • Integrate with Slack to enable collaboration and close the feedback loop with timely, efficient notifications to the right people in the organization
  • Analyze customer sentiment over time for multiple-response surveys and conduct deeper analyses for better decision making

Map evolving customer sentiment using time-series dashboards for multi-response surveys that track changes in customer satisfaction over time

  • Guide business decisions by validating hypotheses around research and CX programs using advanced significance testing in crosstab analysis
  • Accelerate time-to-value by using pre-calculated measures to auto-populate live, content-rich and interactive NPS dashboards
  • Capture qualitative feedback from global customers in 11 languages by leveraging artificial intelligence
  • Get a more granular view of data by enabling enhancements to custom fields (recodes & rollups) within crosstab analysis

Analyze and optimize Alida Touchpoint activities across digital channels while closing the loop with customers and internal stakeholders

  • Analyze and compare customer engagement activities across website, mobile and social media assets with Alida Touchpoint’s new “Track” feature
  • Take automated actions
  • Utilize a new multi-choice question type to build flexible activities to understand customers preferences

Better navigate Alida applications via a new, modern aesthetic user interface

  • Use the AppDrawer to navigate between Alida products
  • Easily access Member Hubs to enhance the member experience
  • Better control for team-based access and projects through improved enterprise controls
  • View open-ended survey responses in the updated Alida Mobile App

Empowering the Retail Industry

Alida’s new Retail Industry solution is the fifth industry-specific package from Alida, helping customers maximize the value from their Customer Experience Management (CXM) investments. The solution empowers Alida’s retail customers with curated survey templates that can be easily customized and readily deployed to collect feedback topics that directly impact the retail industry. It also enables CXM through multiple channels, including digital, mobile, in-store, and customer support.

Coming Soon: Alida is Bringing to Market a Twofold Approach to DE&I

Alida’s DE&I solutions empower organizations to drive significant, measurable and systemic change both for their employees and the product, brand and journey experiences of their customers. The DE&I solutions are based on Alida’s powerful platform complemented with expert advisory services to support customers on every step of their DE&I journey. For more information, visit www.alida.com/alida-diversity-equity-and-inclusivity.

About Alida

Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. That's why Alida created the world's first CXM & Insights Platform to turn customer truth into action. For over 20 years, iconic brands like BuzzFeed, LinkedIn, and Red Bull have chosen Alida, formerly Vision Critical, as their secret weapon. Alida’s unique approach of coupling broad feedback with deep insights creates meaningful and lasting customer relationships and builds brands that stand the test of time. Follow us at www.alida.com and engage with us on social media @alidaCXM.

More announcements from Alida

New!Other announcement

Alida Activate Fall 2021 Event Brings Together CX Changemakers

Alida Activate Fall 2021 Event Brings Together CX Changemakers

Alida, a leader in Total Experience Management (TXM), presented its Fall 2021 edition of the annual Alida Activate event series, which kicked off in North America on September 22, 2021. The virtual Customer Experience (CX) conference featured Olympic Gold Medalist Dominique Dawes, global Fortune 500 brands leading in CX and other innovative changemakers who are pushing CX innovation and making a difference. Attendees from across the globe were provided with successful strategies for bringing together the voice of customers and employees to innovate customer, employee, product, and brand experiences. “Alida Activate is an impactful event which brings together industry champions as they share insights on how to execute innovative CX strategies,” said Ross Wainwright, CEO of Alida. “Learning from one another is the key to an inspired innovation agenda and we are thrilled to be providing a platform where CX professionals can come together to discuss, learn, grow and celebrate one another.” This year’s conference followed the theme of ‘Celebrating Changemakers’ — those who dream of what’s next and do what it takes to get there. The virtual event kicked off with presentations from Wainwright and Alida President of Products, Riaz Raihan, on the exciting future of the CX industry and the power of the TXM approach. The event continued with engaging customer stories from innovative industry leaders from Red Bull, Mulesoft, Regence Health, Westfield, Wondrium and DotDash, and ended with an inspirational keynote from Dawes. Topics included key ingredients for a successful TXM program, steps to amplify CX efforts in an organization, strategies to create brand innovation, how to leverage the power of empathy and diversity in a rapidly shifting market, and more. Alida Delta Awards Alida also hosted the Alida Delta Awards during the event, which honored the stories and talent of some of Alida’s most innovative customers. The awards recognize the changemakers and pioneers in the experience management and insights world — those whose work is creating. 2021 Award winners include: Adobe ATTN Autodesk Dotdash HBO Max J. Crew Mulesoft Red Bull Regence Westfield Wondrium Upcoming Events Registrations are now open for our Alida Activate international conferences. Come join us! Alida Activate EMEA: October 5, 2021 Alida Activate France: October 12, 2021 Alida Activate Germany: October 19, 2021 Alida Activate APAC: November 30, 2021 About Alida Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. Alida created Alida TXM (Total Experience Management) to fuse the voice of customers and employees with the ability to innovate and deliver extraordinary customer, employee, product, and brand experiences. Iconic brands like Twitter, Toyota, and J. Crew choose Alida, formerly Vision Critical, to build stronger brands, happier workplaces, winning product portfolios, and lasting customer relationships. Follow us at www.alida.com and engage with us on social media @alidaCXM.

New!Partnership announcement

Möbius Joins the Alida Partner Network to Elevate Customer Experiences in Europe

Möbius Joins the Alida Partner Network to Elevate Customer Experiences in Europe

Alida, a leader in Total Experience Management (TXM), today announced Möbius Business Redesign will join its Partner Network to deliver elevated customer experience (CX) and insights to organizations in Belgium, France and the Netherlands. “We are constantly seeking for the best performance options for our customers to deliver quality to their customers. The cooperation with Alida enables our clients to get better insights and true understanding through reliable information of their customers and employees,” said Arthur Wendel, Director at Möbius. “We are excited to start this joint effort to create more value to businesses in Industry, Retail, Services and Society.” Möbius supports its clients to improve their CX by designing and implementing sustainable business solutions at strategic moments throughout their customers’ lifecycle. With Alida’s TXM platform tailored to provide industry and role-specific insight and engagement strategies to close the feedback loop, Möbius will help their clients to uncover their customers’ truth and take action on their needs. Alida and Möbius will work together to deliver actionable insights so organizations can make innovative and informed business decisions to improve customer, employee, product and brand experiences. “The Möbius team is known for their sustainable results in driving impact for their clients through implementing innovative and creative solutions,” said Ross Wainwright, CEO of Alida. “We are thrilled to welcome them as our partner and look forward to working together to help organizations across Europe in implementing market-leading solutions to enhance customer experiences.” The Alida Partner Network enables growth for organizations of all sizes by providing the software, enablement and expert support needed to put customers' truth into action. As the global authority in building engaged and online communities for ongoing customer feedback, partners entrust Alida’s software to help them deliver powerful insights and a competitive advantage for their clients. “Möbius is an excellent addition to Alida’s partner ecosystem. Their extensive expertise in CX consulting along with our Alida platform will be invaluable in helping businesses to optimize the power of TXM,” said Gary Smith, SVP & Channel Partner Alliances, Alida. To learn more about partnering with Alida, visit www.alida.com/partners. About Möbius Möbius is a management consulting company that supports organizations by designing and implementing sustainable business solutions at strategic moments throughout their lifecycle. We are profoundly different. We start from your needs and take your customers into account. Shoulder to shoulder, aiming for sustainable results with focus on engaging your employees and an eye for knowledge transfer. Our purpose is to achieve daily impact and exceptional results in companies by stimulating cooperation and implementing innovative solutions. We are active in different sectors: we work for government and health institutions, industrial and service companies. About Alida Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. Alida created Alida TXM (Total Experience Management) to fuse the voice of customers and employees with the ability to innovate and deliver extraordinary customer, employee, product, and brand experiences. Iconic brands like Twitter, Toyota, and J. Crew choose Alida, formerly Vision Critical, to build stronger brands, happier workplaces, winning product portfolios, and lasting customer relationships. Follow us at www.alida.com and engage with us on social media @alidaCXM.

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