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Alida appoints David O'Malley Chief Revenue Officer

Alida appoints David O'Malley Chief Revenue Officer, Alida

Software company Alida has appointed David O’Malley Chief Revenue Officer to oversee global sales.

Mr. O’Malley has more than 30 years of expertise in transforming organizations, scaling growth in global SaaS companies and creating high-performance teams. He comes to Alida from Octo Telematics, where he served as Chief Revenue Officer. He has also held senior roles at SAP, TransUnion and Oracle.

“I’m delighted to join a team that aspires relentlessly to disrupt the fast-growing CXM space with a unique and differentiated value proposition,” said Mr. O’Malley. “I’m keen to get started and build on the company’s already high-performing sales culture and global ecosystem.”

More announcements from Alida

New!Other announcement

Alida Named a Visionary in 2021 Gartner(R) Magic Quadrant™ for Voice of the Customer Solutions

Alida Named a Visionary in 2021 Gartner(R) Magic Quadrant™ for Voice of the Customer Solutions

Alida, a leader in Total Experience Management (TXM), today announced it has been named a Visionary in the 2021 Gartner Magic Quadrant for Voice of the Customer Solutions. Gartner recognized Alida as one of the 14 global providers for Voice of the Customer (VoC) solutions. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute. “To be recognized in the Gartner Magic Quadrant for VoC for the second year in a row is an honor for Alida. We believe the momentum we’ve gained since the last report reflects our movement to the visionary quadrant and ability to provide a total experience for our customers,” says Ross Wainwright, Alida CEO. “It’s imperative today for organizations to be able to collect and action customer feedback with speed and agility. It’s our great privilege to be included as one of the providers who can support businesses with this critical priority. This recognition showcases the huge strides we’ve made with our aggressive innovation agenda over the past two years and our vision for the future.” Gartner defines a voice of the customer (VoC) application as one that integrates feedback collection, analysis and action into a single interconnected platform that helps understand and improve the customer experience. Sources of feedback extend beyond direct surveying to include other, more indirect and inferred sources. Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries, and Niche Players. Alida’s placement as a Visionary recognizes the company for its clear vision and ability to execute. “Alida has made massive investments in R&D and value engineering over the past year and it is exciting to see the results,” says Riaz Raihan, Alida’s President of Products & Engineering. “The Alida TXM platform combines a powerful and feature-rich set of solutions to collect, unlock, and act on customer and employee insights. We’re thrilled to provide our clients with the ability to listen to their customers, act on their needs, and create meaningful and long-lasting relationships.” Learn more about Alida’s recognition by downloading a complimentary copy of the 2021 Gartner Magic Quadrant for Voice of the Customer Solutions here: https://www.alida.com/resources/2021-gartner-magic-quadrant-for-voice-of-the-customer Gartner Disclaimer Gartner, Magic Quadrant for Voice of the Customer, 29 November 2021, Jim Davies | Ed Thompson GARTNER and Magic Quadrant are registered trademarks and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About Alida Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. Alida created Alida TXM (Total Experience Management) to fuse the voice of customers and employees with the ability to innovate and deliver extraordinary customer, employee, product, and brand experiences. Iconic brands like Twitter, Toyota, and J. Crew choose Alida, formerly Vision Critical, to build stronger brands, happier workplaces, winning product portfolios, and lasting customer relationships. Follow us at www.alida.com and engage with us on social media @alidaCXM.

New!Other announcement

Alida Recognized on the 2021 List of Best Workplaces™ in Technology in Canada

Alida Recognized on the 2021 List of Best Workplaces™ in Technology in Canada

Alida, a leader in Total Experience Management (TXM), today announced that it has been named on the 2021 list of Best Workplaces™ in Technology. Alida received this highly esteemed recognition after an independent analysis conducted by Great Place to Work®. The Best Workplace™ in Technology list is based on direct feedback from employees of the hundreds of organizations that were surveyed by Great Place to Work®. To be eligible for this list, organizations must be Great Place to Work-Certified™ in the past year and work primarily in the Technology Industry. The award winners were determined based on the overall Trust Index score from the employees in the organization. “We are excited and honored to be recognized on the list for 2021 Best Workplaces in Technology,” said Ross Wainwright, CEO of Alida. “Since Alida’s rebrand in 2020, the entire organization has come together to drive forward our ambitious growth and innovation agenda to disrupt the market with a unified, pure SaaS, Total Experience Management platform. This award is a true testament to all our employees’ tremendous work and commitment to our mission to be technology leaders in the customer experience (CX) industry.” Alida has a strong focus on innovation and prioritizes this value across all aspects of the business. This year, Alida Total Experience Management (TXM) was unveiled as a way to elevate and transform what it means to deliver an outstanding customer experience. By applying the TXM approach, organizations can harness a more holistic technological approach to CX that emcompasses the customer, employee, product, and brand experiences. Alida has prioritized a commitment to its customers to listen to their needs and has developed over 120 new product enhancements to help them succeed. Alida equally looks to actively support all of its employees through an engaging and collaborative workplace environment. The company uses its own technology to gain continuous feedback and insights from employees to create an inclusive culture and work environment. Alida also encourages employees to innovate and make a positive difference in the communities where they work through Alida IMPACT, its Corporate Citizenship program. Earlier this year, a team of employees creatively adapted Alida software to build the Toronto Vaccine Finder, a tool that simplified the process for Toronto residents to get vaccinated against COVID-19. With a rich heritage and a start-up mentality, Alida is looking for people with a fresh perspective, a collaborative mindset, and a sense of relentless curiosity. Find Alida’s open roles at www.alida.com/careers. About Great Place to Work® Great Place to Work is the global authority on high-trust, high-performance workplace cultures. Through proprietary assessment tools, advisory services, and certification programs, GPTW recognizes the world's Best Workplaces in a series of national lists including those published by The Globe & Mail (Canada) and Fortune magazine (USA). Great Place to Work provides the benchmarks, framework, and expertise needed to create, sustain, and recognize outstanding workplace cultures. Visit us at www.greatplacetowork.ca or find us on Twitter at @GPTW_Canada. About Alida Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. Alida created Alida TXM (Total Experience Management) to fuse the voice of customers and employees with the ability to innovate and deliver extraordinary customer, employee, product, and brand experiences. Iconic brands like Twitter, Toyota, and J.Crew choose Alida, formerly Vision Critical, to build stronger brands, happier workplaces, winning product portfolios, and lasting customer relationships. Follow us at www.alida.com and engage with us on social media @alidaCXM.

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