Alida, creator of the world’s first Customer Experience Management (CXM) and insights platform, has announced three senior hires to help the company to grow its product portfolio. Scott Barkley has been named Senior Vice President, Product Management, Paul Hagen is hired as Principal Director, CXM, and Manuel Zahariev is the new Vice President of Engineering (AI & Analytics).
“Scott, Paul and Manuel bring deep product expertise and technology leadership to Alida. I am thrilled that they chose to expand their careers at our company,” said Alida’s President of Products & Engineering Riaz Raihan. “With their collective wealth of experience, Alida’s product innovation will reach new heights and disrupt the VoC market, providing our customers with next-generation CXM and insights solutions to build great customer experiences. Innovation is the life blood of Alida.”
Mr. Barkley has more than 20 years of experience in software and global product management. He comes to Alida from Cisco, where he served as VP, Head of Product for its Internet of Things business. He has also been an executive leader at Jasper Technologies. In his new role he will oversee Alida’s product management team across all its portfolios from his base in Silicon Valley, California.
Mr. Hagen comes to Alida with more than 20 years of customer experience expertise, most recently as Principal at West Monroe Partners. As Principal Director, CXM, he will lead the company’s CXM product strategy and design thinking, and advise Alida customers on best practices, insights and trends from Silicon Valley, California.
Mr. Zahariev brings 15 years of executive tech experience to Alida, including time as the company’s CTO from 2005-2010. He has held a range of senior roles in AI and machine learning units, including with Skewz Technology, Vonigo, Tyze Personal Networks and Partnerpedia. As VP of Engineering, he will be responsible for leading the AI & Analytics team as it builds new technology to complement and further the capabilities of the company’s CXM portfolio from his base in Vancouver, Canada.