Customer experience management platform Alida has appointed six new leaders to drive its expansion efforts in the Asia Pacific and Japan (APJ) region. Each new hire will report to General Manager of APJ Steven Medeiros.
“I’m thrilled to have assembled this powerhouse team of proven technology experts to drive our growth in APJ. Each leader brings unique expertise that is fundamental in propelling our business to the forefront of the CXM industry in Asia Pacific and Japan,” said Mr. Medeiros. “Their collective wealth of experience will drive our next phase of growth in the region. Our priority as a team is to know our customers and put them first.”
Phillip Walsh has been appointed General Manager for Australia, New Zealand and the Pacific. A former Regional Vice President, APJ at Kony, Mr. Walsh brings nearly 20 years of experience in CRM sales to his new role, where he will focus on developing and implementing growth strategies with ANZ.
Jodarna Meade has been named Head of Customer Success for the APJ region. Ms. Meade previously led Alida’s sales operations, partner ecosystems, and customer success management in North America, and joined Alida from Lendlease in 2011.
Karen Lo joins Alida as APJ Head of Marketing, where she will be responsible for expanding client and partner growth. She has a decade of corporate communications and marketing experience, and most recently served as Team Leader, Corporate Communications and Marketing at Dimension Data.
Wingsan Lun has been appointed Senior Sales Executive of APJ, charged with leading sales and growth in the region. Mr. Lun has more than 20 years of digital marketing and customer experience with companies including Temenos, Adobe and Salesforce.com.
Uma Jain is Alida’s Partner Manager, APJ, responsible for supporting the growth of the company’s global and partner ecosystems. She has more than 18 years of experience in business development and go-to-market strategies working with Kore.ai, OutSystems and Kony.
Jagan Sivansen will lead the APJ regional solution engineering division as Principal Solution Engineer. With more than 16 years of engineering experience, Mr. Sivansen has a broad range of expertise acquired working for leading software companies such as Kony and Wipro Technologies.