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New!Partnership announcement

Möbius Joins the Alida Partner Network to Elevate Customer Experiences in Europe

Möbius Joins the Alida Partner Network to Elevate Customer Experiences in Europe, Alida

Alida, a leader in Total Experience Management (TXM), today announced Möbius Business Redesign will join its Partner Network to deliver elevated customer experience (CX) and insights to organizations in Belgium, France and the Netherlands.

“We are constantly seeking for the best performance options for our customers to deliver quality to their customers. The cooperation with Alida enables our clients to get better insights and true understanding through reliable information of their customers and employees,” said Arthur Wendel, Director at Möbius. “We are excited to start this joint effort to create more value to businesses in Industry, Retail, Services and Society.”

Möbius supports its clients to improve their CX by designing and implementing sustainable business solutions at strategic moments throughout their customers’ lifecycle. With Alida’s TXM platform tailored to provide industry and role-specific insight and engagement strategies to close the feedback loop, Möbius will help their clients to uncover their customers’ truth and take action on their needs. Alida and Möbius will work together to deliver actionable insights so organizations can make innovative and informed business decisions to improve customer, employee, product and brand experiences.

“The Möbius team is known for their sustainable results in driving impact for their clients through implementing innovative and creative solutions,” said Ross Wainwright, CEO of Alida. “We are thrilled to welcome them as our partner and look forward to working together to help organizations across Europe in implementing market-leading solutions to enhance customer experiences.”

The Alida Partner Network enables growth for organizations of all sizes by providing the software, enablement and expert support needed to put customers' truth into action. As the global authority in building engaged and online communities for ongoing customer feedback, partners entrust Alida’s software to help them deliver powerful insights and a competitive advantage for their clients.

“Möbius is an excellent addition to Alida’s partner ecosystem. Their extensive expertise in CX consulting along with our Alida platform will be invaluable in helping businesses to optimize the power of TXM,” said Gary Smith, SVP & Channel Partner Alliances, Alida.

To learn more about partnering with Alida, visit www.alida.com/partners.

About Möbius

Möbius is a management consulting company that supports organizations by designing and implementing sustainable business solutions at strategic moments throughout their lifecycle. We are profoundly different. We start from your needs and take your customers into account. Shoulder to shoulder, aiming for sustainable results with focus on engaging your employees and an eye for knowledge transfer. Our purpose is to achieve daily impact and exceptional results in companies by stimulating cooperation and implementing innovative solutions. We are active in different sectors: we work for government and health institutions, industrial and service companies.

About Alida

Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. Alida created Alida TXM (Total Experience Management) to fuse the voice of customers and employees with the ability to innovate and deliver extraordinary customer, employee, product, and brand experiences. Iconic brands like Twitter, Toyota, and J. Crew choose Alida, formerly Vision Critical, to build stronger brands, happier workplaces, winning product portfolios, and lasting customer relationships.

Follow us at www.alida.com and engage with us on social media @alidaCXM.

More announcements from Alida

New!Funding announcement

Alida Announces $20 Million Equity Investment from Round13 Growth Fund

Alida Announces $20 Million Equity Investment from Round13 Growth Fund

Alida, a leader in Total Experience Management (TXM), today announced the closing of a new $20 million Series D funding round by Round13 Growth Fund, a highly-respected, late-stage growth equity investment fund, part of the Round13 Capital family of funds. The funding round will accelerate Alida’s global growth trajectory and build on the company’s product roadmap to deliver transformative SaaS solutions in the Customer Experience Management (CXM) industry. Sanjiv Samant, Managing Partner of Round13 Capital will be joining Alida’s Board of Directors. “We are thrilled to be partnering with the world-class management team at Alida to support the company on its path to becoming a global leader in the CXM industry,” said Mr. Samant. “We believe that Alida’s proprietary technology, its multi-tenant cloud-based platform and the quality of insights it offers customers are true differentiators which position the company very well to build on its already strong market position. Round13 is backing an exceptional management team and joining an existing group of high-quality investors to support Alida as the company executes on the truly massive CXM market opportunity.” “Alida is so fortunate to benefit from Round13’s differentiated strategic approach and decades of experience working with later stage growth companies,” said Ross Wainwright, CEO of Alida. This investment further cements our ongoing global expansion plans and our continued innovation strategy to deliver holistic software that transforms experiences for our customers. In addition to continuing to accelerate our innovation agenda to drive growth, we are excited to also leverage this investment for future strategic M&A activity. There is an exciting future ahead for both Alida and organizations looking to revolutionize the way they elevate the total experience for their customers and employees.” In September 2020, Alida rebranded from Vision Critical as it broadened its focus beyond its market-leading insight community software with the mission to become a global leader in the CXM market. Since that time, leading industry analysts have recognized the company as a key player in the CXM and Voice of Customer (VoC) markets. Alida was positioned as a Niche Player by Gartner® in the 2020 Magic Quadrant™ for Voice of the Customer. Alida was also recently named a Contender in “The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021” report. The company has also ranked on Fast Company’s 2021 list of the 100 Best Workplaces for Innovators. “The Board is delighted to welcome Sanjiv,” said Philip C. Deck, Chairman of the Board. “Sanjiv’s invaluable market perspective and global expertise in SaaS investing and growing major technology firms will add immense value. I am confident that Round13’s equity investment will allow Alida to continue to accelerate its growth and build on its long-standing reputation of delivering world-class customer experience solutions.” Since the start of 2020, with a seasoned leadership team at the helm, Alida has released 123 new customer-led product innovations and 7 new Alida solutions that advance the company towards becoming a global leader in the CXM market. Alida's unique TXM approach allows organizations to fuse the voice of their customers and employees with the ability to deliver extraordinary customer, employee, product and brand experiences. Alida’s customer roster of top global brands are empowered to make better business decisions, create meaningful relationships and improve experiences for their customers. *Gartner, "Magic Quadrant for Voice of the Customer", Jim Davies, Ed Thompson, November 30, 2020. Gartner disclaimer: GARTNER and MAGIC QUADRANT are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.* About Round13 Growth Round13 Growth Fund is a Toronto-based late-stage growth equity fund that supports tech-enabled businesses in Canada. Round13 Growth leverages deep strategic relationships, capital markets expertise and growth equity investment experience to add value to its portfolio companies with a hands-on approach. Round13 Growth is part of the Round13 Capital family of funds. For additional information, visit round13.com. About Alida Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. Alida created Alida TXM (Total Experience Management) to fuse the voice of customers and employees with the ability to innovate and deliver extraordinary customer, employee, product, and brand experiences. Iconic brands like Twitter, Toyota, and J.Crew choose Alida, formerly Vision Critical, to build stronger brands, happier workplaces, winning product portfolios, and lasting customer relationships. Follow us at www.alida.com and engage with us on social media @alidaCXM.

New!Other announcement

Alida Activate 2021 EMEA Event Brings Together CX Leaders

Alida Activate 2021 EMEA Event Brings Together CX Leaders

Alida, a leader in Total Experience Management (TXM), presented its 2021 EMEA edition of the annual Alida Activate event series on October 5, 2021. The virtual Customer Experience (CX) conference featured global brands leading in CX and other innovative experience leaders who are pushing CX innovation and making a difference. Attendees from across Europe, the Middle East and Africa were provided with successful strategies for bringing together the voice of customers and employees to innovate customer, employee, product, and brand experiences. “Alida Activate is an impactful event which brings together industry champions as they share insights on how to execute innovative CX strategies,” said Ross Wainwright, CEO of Alida. “Learning from one another is the key to an inspired innovation agenda and we are thrilled to be providing a platform where CX professionals can come together to discuss, learn, grow and celebrate one another.” This year’s conference followed the theme of ‘Celebrating Experience Leaders’ — those who dream of what’s next and do what it takes to get there. The virtual event kicked off with presentations from Wainwright and Alida President of Products, Riaz Raihan, on the exciting future of the CX industry and the power of the TXM approach. The event continued with engaging customer stories from innovative industry leaders from Twitter, PokerStars | Flutter, YOOX Net-a-Porter Group, Chartered Management Institute, Forrester, and ended with our Alida customer award ceremony to celebrate all the amazing CX innovations this year. "Alida continues to help us become closer to our customers and ensures insight is at the heart of key business decisions," said Susan Britton, Client Insights at Stitch Fix. Topics included key ingredients for a successful TXM program, steps to demonstrate the extensive value of customer insights, how to implement CX strategies on a global scale, becoming a thought leader with the help of insight communities, how to leverage the power of a holistic 360 view approach to understand your customer, and more. Alida Delta Awards Alida also hosted the Alida Delta Awards during the event, which honored the stories and talent of some of Alida’s most innovative customers. The awards recognize the changemakers and pioneers in the experience management and insights world — those whose work is creating. 2021 Award winners include: Twitter - Jessica Percival (Research Analyst at Twitter UK) and Ryan Huff (Sr. Research Analyst at Twitter US) Stitch Fix - Susan Britton (Client Insights) PokerStars I Flutter - Gareth Williams (Insights Community Manager) Kramp - Corjan te Pas (Customer Experience Specialist Digital) “We are thrilled that Twitter Insiders was selected as one of the Delta Award winners! Having communities with engaged members that we can turn to for quick and custom insights has been a crucial part of our business,” said Ryan Huff, Senior Research Analyst at Twitter US. “We are grateful for our collaboration with Alida and Sparkler, our research and community management partner, and look forward to accomplishing even more with the communities in the future.” To watch the on-demand sessions of the Alida Activate 2021 EMEA event, visit www.alida.com/emea-alida-activate-on-demand. About Alida Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. Alida created Alida TXM (Total Experience Management) to fuse the voice of customers and employees with the ability to innovate and deliver extraordinary customer, employee, product, and brand experiences. Iconic brands like Twitter, Toyota, and J. Crew choose Alida, formerly Vision Critical, to build stronger brands, happier workplaces, winning product portfolios, and lasting customer relationships. Follow us at www.alida.com and engage with us on social media @alidaCXM.

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