Njood Alshammari

Njood Alshammari serves as the Deputy General Manager at Alinma Bank and has held various leadership roles in customer service, including Contact Center AGM at Alinma Bank and Head of Customer Service and Customer Care at EMKAN Finance. Njood's experience also encompasses serving as Head of Customer Service & TeleSales at Derayah and Call Center Manager at Alistithmar Capital. Additionally, Njood holds a Professional Master's degree in Human Resources Management from the UK Professionals Board (2014-2016) and a Bachelor's degree in Business Administration with a focus on HR from King Abdulaziz University (2008-2012). Njood is also a Certified Customer Service Manager from the American Institute of Professional Studies.