Brian Delaney

Chief of Staff at Alorica


With more than three decades of operations and executive leadership experience in the BPO industry, Brian is Chief of Staff to the CEO. In this role, Brian is responsible for planning and managing all administrative, financial and operational activities for CEO Greg Haller as well as collaborating with the Executive Leadership Team to determine and prioritize business strategies.

Brian previously served as Alorica’s President of Latin America and the Caribbean Operations where he was responsible for initiating end-to-end strategies for clients, strengthening regional brand recognition and managing over 20,000 Aloricans.

Before joining Alorica, Brian served as Chief Operating Officer for ServiceSource, where he was instrumental in the company’s transformation—overseeing its international expansion and advancing its technology and data platforms. Prior to that, Brian held leadership positions managing outsourcing in Latin America & the Caribbean, including Chief Operating Officer at Stream Global Services/Convergys (now Concentrix) and Chief Operating Officer of TeleTech (now TTEC).

Brian holds a master’s degree from New York University and a bachelor’s from University of California, Santa Barbara.



  • Chief of Staff

    Current role

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