Vagner Santos Gomes is a seasoned IT professional with extensive experience in managing infrastructure and technical support across various industries. Currently serving as Global Service Delivery Manager at Alpargatas S.A., Vagner leads international IT support operations, ensuring adherence to SLAs and KPIs while acting as a strategic contact for clients and business areas. Previous roles include IT Coordinator at Azul Linhas Aéreas Brasileiras and Nutrien Soluções Agrícolas, where responsibilities encompassed managing infrastructure and technical teams, overseeing strategic projects, and ensuring compliance with legal requirements. Earlier experience includes key positions at Vopak and SMBC Group, focusing on IT governance, project management, and continuous improvement of IT environments. Vagner holds a degree in Tecnologia em Processamento de Dados from Universidade Presbiteriana Mackenzie.
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