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Senior Business Manager, Partner Development

Sales · Full-time · Global

Amazon's mission is to be Earth's most customer-centric company. Its actions, goals, projects, programs, and inventions begin and end with the customer top of mind.


The Senior Business Manager for the Global Distribution, Resale, VMC, and Concierge is a highly visible role which serves as a business liaison, program leader, and consultant on numerous business topics across those functions worldwide. The ideal candidate works to lead programs and solve problems on behalf of the management team. This role is a strategic and trusted advisor to senior management, operational leadership and key stakeholders in the establishment, communication and measurement of organizational-wide strategic goals and objectives. This professional will leverage strategic planning and advisory skills to enhance operations management and support public sector in the development and execution of global strategies.

The Senior Business Manager will perform the following primary responsibilities:

Lead the implementation of functional programs across all regions by:

  • driving functional teams to determine best practices on key business and technical areas
  • ensuring best practices are shared appropriately
  • take leadership role for critical projects that span this international organization

Own and/or improve programs by:

  • identifying recurring defects or processes that need stronger documentation and policing
  • practice new policies and programs or evolving current policies and programs which span org
  • ensuring the effective and regulated use of these policies, working with all functional leaders in all countries
  • identifying ways to measure and audit the implementation of these policies and processes

Facilitate senior leadership decisions and processes by:

  • Implementing systems ensuring strong follow-up management occurs on action items and questions with relevant senior leaders in coordination with Finance, HR and Legal
  • drawing management focus and attention to key bottlenecks, identifying potential solutions and leading implementation

Support the management team to carry out efficient and effective execution by:

  • ensuring time is focused on the highest value activities and issues
  • pre-reading and summarizing major business write-ups from teams
  • attending meetings as a proxy
  • building and managing agendas for leadership team
  • managing follow-ups to management's requests, discovering root causes and leading fixes for the issues
  • providing an independent perspective, and acting as a sounding-board for ideas
  • offering feedback on internal issues that need addressing
  • creating content for periodical update emails and all-hands meetings as well as internal and external presentations
  • advocating increased auditing of all tools and processes
  • ensuring consistent well written narratives
  • construct and share internal and external newsletters
  • lead the collection and editing of internal business updates (weekly/monthly business reviews)

Drive effective processes which will empower a more effective leadership team by:

  • providing templates for commonly formatted documents with adequate time to complete
  • selecting the speakers and making sure they are properly briefed
  • building brown bag/ training series on shared issues and challanges
  • reviewing all materials in advance to ensure proper focus and level of details
  • supporting teams needing help thinking through problems (both business and communications)

Discover and investigate external technology and business trends by:

  • exploring trends, companies, etc. that present strategic opportunity or risk
  • generating and investigating ad hoc innovative ideas from any of the relevant technology or business research

Position may require up to 25% travel.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.


  • 7+ years of experience in working on the following topics: planning & process, writing business plans/account plans, sales analysis, organizational change/transformation, communications & strategy execution
  • Demonstrated experience driving cross-functional programs and initiatives
  • Demonstrated ability to establish relationships, lead and influence across multiple levels and multiple functions of an organization
  • Demonstrated experience navigating a global, matrixed, and virtual work environment
  • Bachelor’s degree or equivalent experience


  • Strong audit, analytical and quantitative skills; ability to work with business owners to define key business questions and to build data sets that answer those questions
  • Entrepreneurial spirit, with a high tolerance for ambiguity and complexity, and the ability to be efficient with limited resources
  • Ability to comfortably dive into any area of the business or product, understand business needs, and facilitate executive decisions based on changing priorities
  • Demonstrated bias for action with strengths in problem solving, issue-resolution, ability to work in a deadline driven work environment, attention to detail, and ability to multitask
  • Adept at Earns Trust across all levels and all functions of WWPS
  • Demonstrated ability to understand and discuss technical concepts, schedule tradeoffs and evaluate opportunistic new ideas with technical employees
  • Strong leader who can prioritize well and communicate clearly across all levels of the organization with a proven ability to influence others
  • Global planning and execution experience requiring the development and execution of a plan that spans numerous global regions
  • International public sector experience which could include the support of global governments, health care, education, and/or space
  • Experience in partner development / partner sales

Meets/exceeds Amazon’s leadership principles requirements for this role Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit


This position is unplaced in the org chart

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