Polette Sancho Garcia

Polette Sancho Garcia is a Program Manager Analytics at Amazon. Polette has also worked as a Customer Service and Order Entry Manager at Castelle from June 2018 to December 2020. In this role, they were responsible for managing projects bounded by cost, resource, budget, and time constraints. Polette also migrated and transitioned the customer department service from Florida, USA to Costa Rica.

Polette is known for their ability to create and implement instructional designs for training curriculums, including onboarding and ramp up processes. Polette also led the learning and development program, storyboarding, building training content, training facilitation bridging gaps in knowledge effectively, evaluating programs, measuring sucess providing continuous improvement. In addition, they implemented an order entry process and provided order management support for sales representatives and clients (supply chain process improvement and management).

Polette is known for their ability to develop KPIs and tracking tools with automated customized reports for different dependencies. Polette is also skilled in managing the supply chain process, including intake process of orders, scheduling in production, raw material analysis, shipment and delivery coordination tasks. Furthermore, they have experience in managing sales and productions forecasts, schedules to hit specific tight budgets.

In their previous role as Customer Service and Order Entry Manager at Castelle, Polette provided timely support and resolution regarding Data and Compliance issues. Polette also lead ad hoc initiatives with relevant groups, ensuring customer requests were successfully resolved. Additionally, they managed, coached and developed high-performing teams that achieved objectives and which delivered best practice results, benefit and continuous improvements.

Polette is known for their problem-solving skills and their ability to deliver solutions for complex problems through in-depth data analysis and forensics. Polette uses a methodical approach such as DMAIC along with strong judgment skills to solve problems effectively.

Polette Sancho Garcia has a Bachelor's degree in Digital Animation from Universidad Latina de Costa Rica, a Bachelor's degree in Business Administration with a focus in Marketing and Sales from Universidad Polette'spanoamericana (CR), and a Carrera Tecnica in Quality and Logistics from Universidad Americana (CR). Polette also has an Executive Certification for Customer Service Centers and Call Centers from Covomosa. Additionally, they have various certifications from Amazon in Lean Six Sigma Green Belt (ICGB), Scrum: Advanced, Inclusivity Ambassador, Document Bar Raiser, and Women's Leadership Program (WLP). Finally, they have certifications from Udemy in Manufacturing Planning and Control in Supply Chains, Agile PM 101, Deeply Practical Project Management, and Project Management for Business Analysts.