American Family Insurance
Ricardo Maldonado is a seasoned professional with extensive experience in the insurance and customer service sectors. Currently serving as a Senior Technology Services Specialist and Business System Analyst at American Family Insurance since July 2018, Ricardo supports users of Guidewire Personal Lines PolicyCenter by addressing technical issues and diagnosing software defects. Previous roles include Client Support Supervisor and Client Support Analyst at ARMS Business Solutions - Enterprise Holdings, where a comprehensive understanding of the insurance and replacement vehicle industry was developed. Additional experience includes management and customer service positions at Enterprise Rental, as well as foundational roles in banking and hospitality. Educational qualifications include a Management degree from the University of Wisconsin-Whitewater and a Bachelor's in Business Administration from Edgewood College.
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