Carlos Torres

Carlos Torres is an experienced professional in service delivery and critical situation management, currently serving as a Critical Situation Manager at Anthology Inc since May 2019. Responsibilities include overseeing critical incidents and managing escalations for all Anthology products. Carlos has previously held roles such as Service Delivery Manager and Service Center Supervisor at Anthology, where significant contributions involved aligning services with client objectives and supervising operations center advisors. Prior experience includes roles at Almacontact, Sutherland, and Agente Bilingüe, where Carlos managed teams, provided technical support, and coordinated staffing efforts. Educational background includes studies at Lasalle College Bogotá from 2007 to 2009.