Aneesa Quan-Soon

Aneesa Quan-Soon possesses extensive experience in contact centre operations and sales management, currently serving as the Head of Contact Centre Operations and Group Head of Quality at AO since January 2014. Aneesa has held multiple senior roles, including Senior Sales Manager for both Contact Centre/Outbound and Financial Services, and Sales Manager, demonstrating a strong track record in achieving high performance against internal targets and contractual SLAs. Prior to AO, Aneesa worked as a Sales Executive at Kia Motors Europe and as Operations Manager at GGL Ltd, focusing on contact centre performance and strategy. Additionally, experience as a Sales and Training Manager at BT involved managing and developing sales teams, alongside designing training packages. Aneesa's educational background includes 8 GCSEs with grades C and above, including English and Maths, from Corpus Christi RC High School.