Vinita Dayani

Vinita Dayani is a dedicated professional with extensive experience in customer success and management within the technology and retail sectors. Currently serving as a Premier Customer Success Manager at Apptio, an IBM Company, Vinita manages a portfolio of high-value enterprise accounts, overseeing customer lifecycle management and fostering long-term client relationships. Previously, as a Senior Associate in Customer Success at Capillary Technologies, Vinita focused on enhancing customer engagement through AI-powered CRM solutions. Vinita’s background also includes roles as a Business Analyst at Genpact, where analytical skills were applied to media audience behavior, and leadership positions within Toastmasters International, demonstrating commitment to public speaking and leadership development. Vinita holds a Master’s Degree in Economics from the University of Calcutta and a Bachelor’s Degree from St. Xavier's College, Kolkata.