Saddam Shaikh

Saddam Shaikh is a seasoned professional with extensive experience in operations management and customer service, currently serving as the Business Improvement & Efficiency Manager at Aramex since June 2017. In this role, Saddam focuses on enhancing organizational efficiency through continuous monitoring, workflow analysis, and the elimination of low-value activities. Previously, Saddam held various operational leadership positions, including Contact Center Manager at Aramex, overseeing over 200 agents to ensure optimal customer experiences. Additional experience includes managing teams and projects at Database Interactive India Pvt Ltd and Datamatics Financial Services Ltd, as well as foundational roles at Sutherland Global Services and Spanco BPO, emphasizing technical support, customer interaction, and project coordination.