Mariana Stanczyk

Mariana Stanczyk is a seasoned professional with extensive experience in customer care and management within the hospitality and travel industries. Currently serving as the Customer Care Manager for AROYA CRUISES since September 2025, Mariana has previously held prominent positions such as Explora Experience Center Operations, Special Services & Accessibility Manager at Explora Journeys, where responsibilities included managing guest inquiries and enhancing service delivery. Mariana's career also includes roles as Customer Service Executive at STAAR Surgical, Crew Manager and HR at Princess Cruises, and Front Desk Supervisor at Hotel Ceasar Business Paulista, showcasing a strong background in guest relations, operations management, and financial oversight. Mariana holds a Bachelor's degree in English Language and Literature from Universidade Cidade de São Paulo and completed project management courses at UC Irvine and USP.