Amber Hayden Customer Success Manager

Amber Hayden is a Customer Success Manager with extensive experience in driving product adoption and managing enterprise accounts. Currently serving as a Customer Success Specialist II at Arrow Electronics since August 2022, Amber has achieved a 95% retention rate while overseeing more than 50 accounts. Previously, as a Technical Product Success Specialist at Apple, a successful go-to-market strategy resulted in a 40% increase in product sign-ups, supported by over 100 product training sessions that boosted adoption rates by 25%. Amber's career began in dermatology practices, where progression from Medical Assistant to Lead/Manager involved implementing software systems that significantly reduced errors and enhancing patient engagement strategies. Educational qualifications include a Master's degree in Health/Health Care Administration/Management from Texas Woman's University and dual Bachelor’s degrees in Kinesiology and Exercise Science and Applied Science from the University of North Carolina at Pembroke.