Nayanne Santana

Nayanne Santana currently serves as the Escalation Lead for LATAM at Automation Anywhere, a position held since August 2021. With a professional background spanning over a decade, Nayanne has held various roles including Infrastructure Senior Analyst at Accenture, Support Analyst at TIVIT, and Technology Consultant at DXC Technology, specializing in Backup and Recovery solutions, incident management, and technical support. Previous experience includes Senior Technical Support Analyst at Hewlett Packard Enterprise and Tier II Service Desk Analyst at HP, with a strong emphasis on service level agreements and process improvement. Nayanne holds a Tecnólogo degree in Analysis and Systems Development from FATEC São Caetano do Sul, completed in 2019.