Abhinav Gupta

Senior Director of Customer Success at Avataar.me

Abhinav Gupta is the Senior Director of Customer Success at Avataar.me. Abhinav was previously the Head of Business Operations Karnataka at Uber from August 2015 to July 2020. At Uber, they led the team that scaled the product portfolio for Bangalore, including Low cost and High Value. Abhinav also managed Uber Auto, Premier, Hire, XL, Intercity, Access and Assist end-to-end. Abhinav built investment and operating plans for south India for 2020 inc. headcount. Abhinav grew Auto as a category by 100%+ (biggest auto market for uber in India). Abhinav also grew Premier (premium sedans) and XL(SUVs) by ~100% and 55% respectively while maintaining CM+. Abhinav led uber’s airport business for South India and Sri Lanka, $xxM+ in annualised bookings and consolidated category position.

Abhinav expansion efforts included launching multiple markets/products in Karnataka and TN, launching bikeshare in Mysore, and negotiating over $xM in funding to further expand uber Access in other cities.

Abhinav's policy and law enforcement ops included [Covid ops] Launching uber Essentials in Bangalore to help movement of non emergency patients, [Covid ops] Leading uber Medic for South India to offer free rides for medical personnel, [Covid ops] Working with BBMP to help frontline workers audit mandatory quarantine households, Deescalating 2 driver strikes in Bangalore and avoiding 1 by working with driver and union leaders, and Hiring and training ex-LE professionals to manage any law enforcement escal

After completing a Bachelor of Engineering at the Manipal Institute of Technology, Abhinav Gupta pursued a Master of Business Administration at Esade. Abhinav then completed another Master of Business Administration at Peking University.

They are on a team with Parikshit Basu - VP, Platform Engineering, Mayank Tiwari - Founder & CBO, and Surabhi Verma - Chief of Staff. Abhinav Gupta reports to Sravanth Aluru, Founder & CEO.

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Timeline

  • Senior Director of Customer Success

    Current role

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