Suzanne Nowak

Suzanne Nowak is a seasoned Systems Application Specialist at AVAYA INC, with a career spanning over 25 years in customer service and technical support. Since January 1998, Suzanne has excelled in assisting customers, technicians, and business partners with the installation, troubleshooting, maintenance, and programming of various VoIP systems, including the IP Office VoIP phone system and Communication Manager Platform. This role involves providing biweekly 24/7 support and managing related software and adjuncts. Prior to this position, Suzanne served as a System Support Specialist, aiding customers with maintenance and programming for small business communication equipment. Academically, Suzanne holds a Master’s degree in Human Resources Management with a specialization in Project Management from Colorado State University Global, a cum laude Bachelor of Arts in Sociology from the University of Colorado, and a minor in Mathematics and Spanish from the University of Colorado Denver.