Maria Paula Diaz Sarmiento is a Senior Technical Editor at Avianca since May 2013, with a focus on managing and developing documents for pilots, cabin crew, and flight dispatchers while ensuring compliance with international standards. Previous roles at Avianca include Creative Graphic Designer, where Maria Paula designed technical-operational documents and managed improvement projects, and involvement in the administration and publication of Manufacturer Manuals. Maria Paula's academic background includes a Postgraduate Certificate in Project Management from Universidad El Bosque, a Graphic Design degree from Fundación Universitaria Los Libertadores, as well as additional training in creativity for conflict resolution.