Kelly Mhasal

Kelly Mhasal is an experienced professional currently serving as a Governance & Assurance Business Partner at Aviva, where responsibilities include enhancing customer experiences and driving strategic transformation efforts. With a background in systems thinking, Kelly has held various roles within Aviva, including Protection Governance and Assurance Business Partner, Customer Journey Lead, and Systems Thinking Transformation Lead. Prior roles encompass positions such as Systems Thinking Consultant, Complaints & Death Claims Operations Manager, and Continuous Improvement & Efficiency Consultant, showcasing a comprehensive understanding of customer service management and operational efficiency. Kelly holds a degree in Psychology from the University of East London and possesses a strong commitment to delivering innovative solutions that improve customer outcomes.