Kamala Ismayilova

Kamala Ismayilova currently serves as the Head of Operational Efficiency and Process Improvement unit and Quality Management Consultant at Azercell Telecom LLC, focusing on process documentation and quality management. Previous experience includes serving as IT Business Analysis Chapter Lead at Kapital Bank OJSC, where Kamala established a team of process experts, and as Head of Methodology and Business Support at Yelo Bank, where the methodology function was created from the ground up. Additionally, experience at the State Agency for Public Service and Social Innovations involved advising on e-government projects, while leadership roles at PASHA Bank OJSC encompassed business process management and operational risk management. Educational qualifications include ongoing doctoral studies at Azerbaijan State Oil and Industry University and multiple master's degrees in Business Administration, Marketing, and European Studies.