CX Specialist

Customer Service · Full-time · Baltimore, United States

The CX Specialist is responsible for the prompt, friendly, and efficient triage and resolution of end user questions and issues, along with other administrative duties.

What You'll Do:

  • Deliver excellent customer service and manage the needs of our users through our communication channels (email, phone, and live chat)
  • Professionally handle a high volume of inquiries from our users
  • Be accountable for meeting individual (KPIs) and team goals
  • Improve customer service through the execution of self-service
  • Continuously identify work process improvements
  • Consistently communicate with Team Leaders and/or Managers
  • Perform office-based administrative duties when required
  • Take ownership of issues and concerns of the customer, including operational issues
  • You will safeguard sensitive data by following policies and training concerning your security and privacy responsibilities

Notches In Your Belt:

  • BS/BA degree or equivalent work experience
  • Experience in customer service roles and in contact center or hospitality environments is desirable
  • Excellent command of spoken and written English
  • Spanish fluency is a plus
  • Analytical and high problem solving skills
  • Willing to work in shift rotations occasionally outside of normal business hours (9am – 5pm)
  • Experience using Zendesk is a plus
  • Strong desire to work in a close team/collaborative setting
  • Solid experience with MS Office and G Suite
  • Be capable of multitasking and working in a fast-paced environment
  • Be flexible, dependable, and resourceful
  • Have a desire to innovate and improve healthcare

How to Apply To apply, email careers@icanbwell.com with your resume and why you’d love to help us change the face of healthcare. Please use the subject line: “Apply - CX Specialist”

Posted

This position is unplaced in the org chart

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