CX Specialist
Customer Service · Full-time · Baltimore, United States
The CX Specialist is responsible for the prompt, friendly, and efficient triage and resolution of end user questions and issues, along with other administrative duties.
What You'll Do:
- Deliver excellent customer service and manage the needs of our users through our communication channels (email, phone, and live chat)
- Professionally handle a high volume of inquiries from our users
- Be accountable for meeting individual (KPIs) and team goals
- Improve customer service through the execution of self-service
- Continuously identify work process improvements
- Consistently communicate with Team Leaders and/or Managers
- Perform office-based administrative duties when required
- Take ownership of issues and concerns of the customer, including operational issues
- You will safeguard sensitive data by following policies and training concerning your security and privacy responsibilities
Notches In Your Belt:
- BS/BA degree or equivalent work experience
- Experience in customer service roles and in contact center or hospitality environments is desirable
- Excellent command of spoken and written English
- Spanish fluency is a plus
- Analytical and high problem solving skills
- Willing to work in shift rotations occasionally outside of normal business hours (9am – 5pm)
- Experience using Zendesk is a plus
- Strong desire to work in a close team/collaborative setting
- Solid experience with MS Office and G Suite
- Be capable of multitasking and working in a fast-paced environment
- Be flexible, dependable, and resourceful
- Have a desire to innovate and improve healthcare
How to Apply To apply, email careers@icanbwell.com with your resume and why you’d love to help us change the face of healthcare. Please use the subject line: “Apply - CX Specialist”
Colleagues
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