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CX Specialist

Customer Service · Full-time · Baltimore, United States

The CX Specialist is responsible for the prompt, friendly, and efficient triage and resolution of end user questions and issues, along with other administrative duties.

What You'll Do:

  • Deliver excellent customer service and manage the needs of our users through our communication channels (email, phone, and live chat)
  • Professionally handle a high volume of inquiries from our users
  • Be accountable for meeting individual (KPIs) and team goals
  • Improve customer service through the execution of self-service
  • Continuously identify work process improvements
  • Consistently communicate with Team Leaders and/or Managers
  • Perform office-based administrative duties when required
  • Take ownership of issues and concerns of the customer, including operational issues
  • You will safeguard sensitive data by following policies and training concerning your security and privacy responsibilities

Notches In Your Belt:

  • BS/BA degree or equivalent work experience
  • Experience in customer service roles and in contact center or hospitality environments is desirable
  • Excellent command of spoken and written English
  • Spanish fluency is a plus
  • Analytical and high problem solving skills
  • Willing to work in shift rotations occasionally outside of normal business hours (9am – 5pm)
  • Experience using Zendesk is a plus
  • Strong desire to work in a close team/collaborative setting
  • Solid experience with MS Office and G Suite
  • Be capable of multitasking and working in a fast-paced environment
  • Be flexible, dependable, and resourceful
  • Have a desire to innovate and improve healthcare

How to Apply To apply, email with your resume and why you’d love to help us change the face of healthcare. Please use the subject line: “Apply - CX Specialist”


This position is unplaced in the org chart

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