Oscar Islas

Oscar Islas is an experienced professional in commercial strategy and customer service, currently serving as the Director de Estrategia Comercial Tarjeta de Crédito at Banco Azteca since June 2019. With a solid educational background in Business Administration and Management from Universidad La Salle, Oscar has successfully developed and implemented strategies to enhance KPI automation and analysis, overseeing an end-to-end commercial process. Prior roles include consulting on customer service and business processes with the IMT Mexico, and holding directorship positions at Santander Banking and ATENTO, where Oscar focused on telemarketing services, operational improvements, and marketing campaign development. With a proven track record of achieving significant growth and efficiency improvements, Oscar has been pivotal in driving results across various organizations in the banking and customer experience sectors.