Amanda Adelino

Amanda Adelino has extensive experience in customer experience management, currently serving as an Analista de Experiência do Cliente at Banco do Brasil since March 2011 and holding various managerial positions within the company. With a background that includes roles as an administrative technician at Cremepe and customer service attendant at TIM Brasil, Amanda began the professional journey as an intern at Banco do Brasil and an auditing intern at Condominio Plaza Shopping Casa Forte. Amanda is also an active member and volunteer in the Comunidade de Mulheres de CX/CS/UI/UX since September 2022. Educational qualifications include an MBA in Customer Experience from SEDA Executive Education and degrees in Humanities with a focus on Economics and Banking Management from various institutions. Additionally, Amanda has pursued professional development in productivity and emotional competencies through courses at Pontifícia Universidade Católica do Rio Grande do Sul.