Lead Product Designer (New York Or Miami)

We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.

We are looking for people of character. Pragmatic and capable people who want to see their work drive better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.

** Why Novo?**

• Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America
• Positive, inclusive, supportive culture cheering you on your journey
• We work with very new technologies and architecture patterns
• We provide learning and development budgets to help you grow and bond with your team
• Hybrid work culture
• Offices in NYC, Miami, and India for those that want to whiteboard in person
• We are looking for a Lead Product Designer who understands how to create delightful experiences for our users. This is a hands-on opportunity in a design-driven, agile company. You will have autonomy, ownership, and impact across our products, brand, and marketing. If you're passionate about blending design and strategy to solve complex user problems then we want to chat. Are you ready to revolutionize the small business banking industry with us?

**About the Role: **

• Own all phases of the design process including distilling research, creating information architectures, product ideation, UX/UI design, prototyping, and implementation.
• Design and optimize products for iOS, Android and Web.
• Collaborate with the design team, developers and product managers to allocate resources, evolve the product vision, improve design systems, and develop brand guidelines.
• Organize user research, collect feedback, conduct user testing and use available info to understand customer needs, problems and opportunities. Leverage these various types of information to make design decisions.
• Advocate for the user and contribute to high-level strategic decisions that shape the Novo roadmap.
• Collaborate across product, marketing, and customer success teams to bring our product, brand, and experience to life, communicate it to our users and forecast future issues.
• Actively participate in all stages of our agile design process, including contributing to story creation, daily check-ins, critiques, standups, etc.
• Constantly improve design processes, upgrade tooling or frameworks and learn new technologies when necessary.
• Lead multiple design projects, prioritize work, and manage deadlines effectively independently.

**Requirements for the Role: **

• 5+ years of product design experience (UI/UX) at a tech/startup or digital product agency.
• A strong portfolio showcasing mobile apps, websites, user journeys, or sorts.
• Experience managing junior designers.
• Ability to ideate, and define a vision for and manage a wide array of design projects.
• Strong communication skills with ability to clearly explain design decisions and tradeoffs.
• Extraordinary visual and interface design skills.
• Strong background in visual/interaction design, UX/UI, branding & identity, and typography.
• Clear understanding and experience with UX principles and workflows.
• Experience conducting user research, identifying themes and insights, and leveraging these to drive design decisions.
• Background building high fidelity prototypes for testing and sharing them with stakeholders.
• Experience working in a cross-functional environment to develop concepts that delight customers and deliver business result.
• Knowledge of product design tools like Sketch, Adobe XD or Figma.
• A deep understanding of design patterns and design systems.
• How We Define Success:
• Goals related to funnel stage (awareness, engagement, retention).
• Increase feature adoption.
• Reduce tickets related to UX of specific features.
• Reduce time to become an activated user.
• Reduce drop-off on specific steps of user-flows.