Carla Valerio

Carla Valerio is an experienced professional at the Bank of Canada, serving as Assistant Director of User-Centered Web Applications since August 2015 and previously as Senior Project Analyst in User Experience and Change Management. Carla advocates for end-user needs in a major digital transformation project and collaborates with stakeholders to manage organizational change. As a Senior Economist, Carla focused on redesigning communication strategies for monetary policy within the framework of a digital initiative and applied Design Thinking principles. Holding a Master's Degree in Economics from Queen's University and a Master of Digital Experience Innovation from the University of Waterloo, Carla's earlier roles included monitoring economic indicators for Canada and China, as well as serving as a Graduate Teaching Assistant at Queen's University and a Workshop Facilitator at the University of Waterloo.