Jeanne Amaya-Gonzalez

Jeanne Amaya-Gonzalez is an accomplished professional with extensive experience in healthcare and contact center management. Currently serving as Contact Center Director at Banner Health since January 2018, Jeanne has previously held roles including Customer Experience Product Analyst and Contact Center Supervisor at the same organization. Prior experience includes Call Center Operations Manager at Neurodiagnostic Laboratories and various positions at PIH Health, such as IDS Call Center Supervisor and Administrative Coordinator. Jeanne's career in healthcare began as an A/R Representative at Arcadia Radiology Medical Group and continued at Marina Medical Billing Service Inc and ARMG-CMBS. Jeanne holds multiple degrees from the University of Phoenix, including a Master of Information Systems and a Master of Healthcare Administration, alongside a Bachelor's and Associate's degree in Health Care Administration.