Charles Hsueh

Charles Hsueh currently serves as a Senior Manager of IT Change and Configuration Management at Bell, a position held since January 2020, focusing on device change management and configuration management for large B2B customers. Previously, Charles worked as a Manager in Client Service Operations and Scrum Master at Bell's Network Division, where responsibilities included new process and product implementation, KPI metrics, and agile transformation. Prior experience includes a Software Developer role at Bell and a Business Analyst/Data Engineer position at X-Legend Entertainment Co Ltd, where Charles conducted data analysis for video game development. Charles holds a Bachelor's Degree in Business Administration and Economics from the Lazaridis School of Business & Economics at Wilfrid Laurier University.