Chief Customer and Marketing Officer at Best Buy
Allison Peterson is the chief customer and marketing officer for Best Buy Co. Inc. In this role, she leads the company’s e-commerce business and its marketing strategy and capabilities. In addition, she is responsible for the customer experience practice, which focuses on defining and delivering meaningful cross-channel customer experiences. Allison has extensive experience in omnichannel retail and brand strategy. Most recently, she was the president of e-commerce, driving the strategy for Best Buy’s online channels. In addition, Allison oversaw Best Buy’s work to better understand and develop experiences for customers that met their specific needs in stores, online or in their homes. Previously, she held various leadership roles within marketing at Best Buy, including vice president of category marketing and vice president of brand strategy. In those roles, she was deeply involved in defining the marketing strategy for the company and driving the shift from traditional to digital marketing. She started her career at Best Buy in 2004 as a category manager in the online channel. Prior to joining Best Buy, Allison worked in merchandising and demand planning at Target Corp.