IT Operations Specialist

At Better Debt Solutions, our mission is to nurture a culture of compassion and empowerment. It is rooted in empathy and driven by tailored strategies, transparent practices, and exceeding expectations. By focusing on helping individuals thrive, we unite our team and clients in a shared journey towards a BETTER future.

Job Title: IT Operations Specialist
Location: This position is onsite in Irvine, CA
Employment Type: Full-Time
Pay Range: $80,000-$90,000 per year based on experience, qualifications, and skillset.

Position Overview:

The IT Operations Specialist will provide hardware and software support, assist with network and systems troubleshooting, and offer IT support to the team. This role bridges the gap between Tier 1 and Tier 3 support, escalating issues to administrative-level tasks when necessary. The ideal candidate will ensure smooth daily IT operations, focusing on minimizing downtime and addressing technical issues efficiently.

Key Responsibilities:

• Perform hands-on tasks included Configure, install, troubleshoot, and resolve hardware and software issues for desktops, laptops, printers, and video conferencing equipment.
• Manage and support user onboarding, provisioning, de-provisioning, and account creation across multiple platforms, including Google Workspace and Office 365.
• Maintain and monitor and administrator of Ubiquiti/Unifi networks, IP VoIP phone systems (FusionPBX, Asterisk, FreePBX), and CRM platforms.
• Support remote work tools (VPN, RDP, OWA) and cloud-based solutions like Google Workspace, Office 365, Slack, Teams, and Zoom.
• Troubleshoot and resolve network and infrastructure issues, including TCP/IP, DNS, DHCP, LAN, and WAN management.switches, access points, printers, and other hardware, ensuring smooth operation and minimal downtime.
• Collaborate with internal teams and vendors to escalate and resolve critical issues, including administrative-level tasks.
• Maintain accurate documentation, including system configurations, inventory, and troubleshooting guides.
• Log and track IT support tickets using systems like Zendesk, Jira, or similar.
• Participate in project-based technical duties and stay up-to-date with new industry technologies and internal developments.
• Ensure timely completion of tasks and projects, contributing to the team’s overall goals.

Qualifications:

The IT Operations Specialist must have the following experiences:

• Bachelor's Degree in Computer Science or a related field.
• At least 5 years of progressive technical experience in configuration and troubleshooting, including Help Desk and IT Specialist roles.
• Proficiency in Windows 10/11, macOS, Google Workspace, Office 365, and backup applications.
• Strong knowledge of TCP/IP, DNS, DHCP, LAN, WAN, and network infrastructure, including Ubiquiti/Unifi switches and access points.
• Experience with VoIP telephony systems (FusionPBX, Asterisk, FreePBX).
• Experience managing CRM platforms and application administration.
• Proficiency in cloud platforms like AWS, Google Cloud, or Azure.
• Experience with ticketing systems such as Zendesk or Jira.
• Strong troubleshooting skills for computer hardware, software, and network issues.
• Excellent communication skills, both verbal and written, with a customer service focus.
• Ability to work independently and in a team, with strong organizational skills and attention to detail.

Preferred Skills:

• Familiarity with ITIL frameworks or other IT service management methodologies.

Preferred Certifications:

• CompTIA Network+
• CompTIA Security+
• Cisco CCNA

Working Conditions:

• Occasional after-hours on-call duties.
• Some local travel may be necessary to support IT operations and projects.
• Ability to lift a minimum of 50 pounds, adhering to occupational safety standards.
• Driving license preferred but not essential.

Benefits:

• Health, dental, and vision insurance.
• PTO and Sick time
• Opportunities for career growth and advancement.
• A supportive and collaborative work environment.

Better Debt Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.

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