Ann Onugha

Ann Onugha is a Customer Experience Champion at BigiBet. Ann has been in this position since September 2020 and is responsible for providing primary customer support to internal and external customers in a fast-paced environment. Ann also responds to customer requests for products, services and company information on various social media platforms. In addition, they educate customers on promotions to enhance sales and collects customer feedback to make process changes that exceed customer satisfaction goals. Ann is also responsible for answering customer telephone calls promptly to avoid on-hold wait times, and offers advice and assistance to customers, paying attention to special needs or wants. Prior to their current position, Ann was an Human Resources Officer at OPay QR from November 2019 to January 2020, and a Customer Service Representative at MTN Nigeria from February 2019 to November 2019. Ann also has experience as a Front Desk Executive, having worked at Globus Supermarket from January 2017 to November 2018.

They work with Rosemary Igboekwe - Customer Experience Champion, Ayodeji Ogundairo - Customer Experience Champion, and Modupe Worilatei - Customer Experience Champion. Their manager is Chijioke Eke, Contact Center Manager.