Tracy Crone

Technical Account Director at Bilt Rewards


Tracy Crone is the Technical Account Director at Bilt Rewards. Tracy has over 8 years of experience in operations software and management. Tracy started their career as a Senior Operations Systems Manager at AvalonBay Communities. Tracy was responsible for overseeing the development, regression testing, installation checklists and creating associate training videos for the company's SOX compliant property management software platform. Tracy was also responsible for implementing a new retail tenant and payment portal. In their role as Operations Software Product Manager, Tracy facilitated UI experience shadowing sessions, created action plans, and implemented new features. Tracy also collaborated on data warehouse cube attributes and measure groups. Tracy's most recent position was as Director, Operations Systems at AvalonBay Communities, where they managed the company's SOX compliant property management software platform, which tracked 250+ properties and 80k+ units. Tracy was responsible for team: Tier 2 level support tickets, end user acceptance testing, report development, and data monitoring.

Tracy Crone reports to Ankur Jain, Founder & CEO. They work with Christopher Edwards - Head of Product, Lauren Doyle - Head Of Communications, and Brandt Smallwood - Head of Card.


  • Technical Account Director

    Current role

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