Carl Lytikainen

Carl Lytikainen is an experienced executive with a robust background in customer success and support operations across various technology sectors. Currently serving as Chief Customer Officer at Birdeye, responsibilities include overseeing Onboarding, Customer Success, Technical Support, and CS Enablement organizations. Prior roles encompass positions as Chief Customer Officer and Senior Vice President at Duetto, where Lytikainen focused on modern SaaS and e-commerce solutions for the hotel industry. Previous leadership experience includes Senior Vice President of Customer Services at MINDBODY, Inc., and Senior Manager of Support Operations at Dell, where achievements included high customer satisfaction ratings. Lytikainen has also held vice president roles at Advantage Technical Resourcing and Lumension, and has a solid foundation in business development from positions at KForce Government Services and Keane, Inc. Education credentials include a Bachelor of Science in Mathematics from the United States Naval Academy.