Ilyas Ibrahim

Ilyas Ibrahim is an IT Technician at Birmingham City University since October 2023, where responsibilities include responding to service desk tickets and troubleshooting issues related to various operating systems and IT hardware. Prior experience as a Service Desk Analyst at Hayley Group Limited involved diagnosing hardware, software, and network issues while managing user accounts through Active Directory and PowerShell. Previously, Ilyas served as a Visiting Demonstrator at Birmingham City University, assisting and guiding students during lab sessions. Early career roles include Team Leader at KFC UK & Ireland, focusing on team motivation and coaching, and Call Center Specialist at Sitel Group, ensuring customer satisfaction through product knowledge and follow-up. Ilyas holds a Bachelor's Degree in Computer Network and Security from Birmingham City University and two diplomas from Halesowen College in ICT and Business.