Denise Duchesney currently serves as Senior Manager of Test Automation at Blue Cross Blue Shield of Massachusetts since August 2016. Previously, Denise held the position of Director of Quality Assurance at ClaritySSI, where significant improvements were made in both manual and automated testing processes. Prior experience includes managing the Q/A Test Department and Production Control at Mohegan Sun Casino, where a comprehensive revamp was initiated amidst an organizational restructure, as well as overseeing systems administration for a vast network of servers and devices. Earlier roles included Technical Consultant at Hudson and Consultant at Maxim Consulting, focusing on IT quality assurance and testing for scientific R&D projects. Denise's educational background includes extensive training in ITIL and various certifications from several institutions.