Jessica Sousa has an extensive career in billing and financial management, currently serving as the OTC Billing Supervisor at Blue Yonder since January 2016, where responsibilities include managing a team, developing training materials, and addressing customer billing issues. Previously, Jessica worked as a Sr. Billing Specialist at JDA Software, where the focus was on processing billing requests and generating invoices for global clients. Earlier experiences include roles at Interstate Worldwide Relocation, Brainware, and Cartus Corporation, with responsibilities ranging from auditing and accounts payable to training and system administration. Jessica holds a Certificate in Paralegal Studies from Phoenix College and a Bachelor of Fine Arts in Theatre Management from the University of Rhode Island.