Sue S.

Sue S. is a seasoned Customer Experience Researcher at Bosch Security and Safety Systems, focusing on user needs through qualitative and quantitative research methods since August 2022. Prior experience includes serving as Director of User Experience at Rivet CX Group, Information System Analyst at LSI Solutions, and Sr. User Interface Designer at Three Design Group, LLC, emphasizing user-centered design. Sue has a robust background in usability analysis and web metrics from roles at Excellus BlueCross BlueShield and Eastman Kodak, where responsibilities included managing budgets and leading cross-functional teams for software projects. Early career experience at Paychex involved defining user experiences and optimizing business processes. Sue holds a Master’s degree in Computing & Information Sciences & Technology with a focus on Human-Computer Interaction from the Rochester Institute of Technology.